Reference

Browse Our Privacy Policy Before You Start

We want you to know exactly what happens with your information the moment you create an account or make a deposit through DANA, OVO or GoPay.

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PRIVACY CONTACT PATHS

Open a Channel to Our Privacy Desk

If you have questions about how we handle your data, or you want to exercise a privacy right — access, correction, deletion — reach us through three dedicated paths. Our privacy desk responds within one working day for standard queries and escalates complex requests to a senior data officer.

Live Chat Privacy Queue Tap the chat icon inside your account dashboard and select the privacy category. A dedicated agent handles data-access requests, cookie opt-outs and account-deletion confirmations without routing you through general support queues.
Email Privacy Channel Send your request to our privacy-specific email address shown in your account settings. Include your registered phone number or DANA/OVO/GoPay wallet ID so we can locate your record quickly and respond with the relevant data.
In-App Request Form Open the account menu on mobile, scroll to the privacy section and submit a structured form. The form lets you choose the type of request — data export, correction or erasure — and tracks progress with a reference number.
DATA HANDLING PRACTICES

Check How We Secure and Manage Your Records

We believe privacy is an operational discipline, not a checkbox. Every layer of your account — from the moment your GoPay deposit confirms to the day you request full erasure — is governed by specific handling rules. Here is how each area works in practice.

Collection Scope

We collect only what is needed to run your account: identity credentials, e-wallet references for DANA, OVO or GoPay transactions, device type and session data. We never ask for information unrelated to account operation or payment verification.

Cookie Management

Session cookies keep you logged in across pages. Analytics cookies are anonymised before storage. You can disable non-essential cookies in your browser settings or through the cookie banner that appears on your first visit to our site.

Account Security Layer

Your password is hashed and never stored in plain text. Login attempts from unrecognised devices trigger an OTP sent to your registered phone number, blocking unauthorised access even if credentials are compromised elsewhere.

Data Retention Period

Active account data stays on record while you use the platform. After account closure, we retain transaction logs only as long as applicable local requirements demand, then purge personal identifiers from our systems on a scheduled cycle.

Erasure and Correction

You can request full deletion of your personal data or correction of inaccurate records through live chat, email or the in-app form. We confirm completion within a reasonable timeframe and notify you at the email address on file.

Third-Party Sharing

We share data with payment processors — DANA, OVO, GoPay — solely to complete your transactions. Anonymised analytics go to performance-measurement tools. We never provide identifiable data to advertisers or unrelated commercial parties.

Switch to Common Privacy Questions We Hear

Below are the questions our support desk receives most often about data handling, cookies and account privacy. Each answer reflects our current operational practice for Indonesia-based accounts funded through local e-wallets.

We collect your name, email, phone number, and the wallet ID associated with your DANA, OVO or GoPay account. We also record device type and browser session data to keep your login secure across visits.

No. We never sell or share identifiable personal data with advertisers. Third-party analytics tools receive only anonymised, aggregated usage statistics that cannot be traced back to your individual account or identity.

Session cookies keep you logged in. Analytics cookies measure page performance in anonymised form. You can disable non-essential cookies through your browser privacy settings or the cookie consent banner on first visit.

Once you close your account, we begin a scheduled deletion cycle for personal identifiers. Transaction logs may be retained longer only where local regulation in eligible regions requires it, then they are purged as well.

Open the privacy section in your account menu and submit a data-export request, or contact our privacy desk via live chat or email. We compile and deliver a downloadable file to the email address registered on your account.

Yes. Submit an erasure request through live chat, email or the in-app form. We confirm deletion at your registered email once the process completes, subject to any legally required retention in your region.

Your wallet IDs are stored on encrypted servers and accessed only during transaction processing. We do not retain full payment credentials — only reference identifiers needed to match deposits and withdrawals to your account.

We notify affected accounts via email and in-app alert as soon as a breach is confirmed. We outline what data was exposed, what steps we are taking, and what you should do — such as updating your password or OTP settings.

Yes. The same data-collection, storage, retention and deletion rules apply whether you access your account through a mobile browser, desktop browser or any app-based interface we provide.

We send a notification to the email address on your account whenever we update this policy. A summary of what changed appears at the top of the revised page so you can review differences without reading the full document again.

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